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Career Center

  • Internship
  • Florence
5 (1)

Front Office Assistant Internship in Florence

Florence
Posted 1 month ago

Luxury international chain of 5-star hotels offers an opportunity as Front Office Assistant in the heart of Florence.

The candidate will be responsible for:

  • Welcoming and registering guests upon their arrival, ensuring impeccable service
  • Managing guest requests via phone, email, and platforms
  • Assisting in the management of check-in and check-out, ensuring a smooth experience
  • Providing information about hotel services, local attractions, assistance with booking activities and restaurants
  • Handling special guest requests and resolving possible issues promptly and effectively
  • Collaborating with staff from various departments to ensure coordinated and high-quality service
  • Maintaining the lobby and reception areas orderly and presentable
  • Supporting daily administrative activities, including managing correspondence and preparing daily reports

Requirements:

  • Excellent knowledge of Italian and English; knowledge of additional languages will be considered a plus
  • Proficiency in Microsoft Office and hotel management software
  • Excellent written and oral communication skills
  • Precision and attention to detail in managing guest information and documents
  • Ability to multitask and manage time in a dynamic environment
  • Professionalism, courtesy, and discretion
  • Problem-solving skills and ability to work under pressure
  • Flexibility and adaptability
  • Initiative and proactivity in providing solutions and improving service
  • Customer-oriented with a strong focus on guest satisfaction
  • Enthusiasm, motivation, and desire to grow in the luxury hotel industry

Interested candidates who have completed or are about to complete their master’s degree can attach their updated CV with a passport-size photo and authorization for the processing of personal data to the career center.

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